First Tutors

Schools & Academic Educationwww.firsttutors.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+27.3 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#124of 203

Top 61% · Mid Pack

#1 (best)#203 (worst)

#122Peer

#123Peer

#124This company

#125Peer

#126Peer

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral2%
Negative11%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

19.8%

Loyalty

18.9%

Customer Support

16.3%

Onboarding

14.3%

Pricing

10.8%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

88.8%

4★

7.0%

3★

1.0%

2★

1.0%

1★

2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 97.5% in the three months before that.

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