Customereye

firmus energy

Energy & Utilitieswww.firmusenergy.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 146 days (about 21 per month). Busiest month: 43% of reviews. Languages: en 95%, unknown 5%.

Overall Score

78/100
Short observation window (146 days)
+50.0 vs. last month4.84 ★ average rating · 100 reviews
78/100 from 100 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score77.5vs 62.914.6Rating4.84vs 4.140.70Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#116of 631 ranked in Energy & Utilities
Top 18% · Top Tier
#1 (best)#631 (worst)
#114Peer
#115Peer
#116This company
#117Peer
#118Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering August 2026 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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