Customereye

Direct Connect

Energy & Utilitieswww.directconnect.com.au

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 493 days (about 6.2 per month). Busiest month: 24% of reviews. Languages: en 86%, unknown 12%, cy 1%.

Overall Score

63/100
−22.1 vs. last month4.05 ★ average rating · 100 reviews
63/100 from 100 reviews over 5 months, moderate confidence.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score62.9vs 62.90.0Rating4.05vs 4.140.09Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#352of 631 ranked in Energy & Utilities
Top 56% · Mid Pack
#1 (best)#631 (worst)
#350Peer
#351Peer
#352This company
#353Peer
#354Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

67% of reviews positive, 32% negative

67%
positive
  • Positive67%
  • Neutral1%
  • Negative32%

Sentiment Balance

Covering August 2025 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 62% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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