Designer Fireplaces

Construction & Industrial • United Kingdomwww.fireplace.co.uk

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

47/100

−33.3 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#341of 404

Top 84% · Bottom Tier

#1 (best)#404 (worst)

#339Peer

#340Peer

#341This company

#342Peer

#343Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 28% negative

70%

positive

Positive70%
Neutral3%
Negative28%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.8%

Customer Support

18.8%

Onboarding

13.4%

Response Speed

12.5%

Product Quality

11.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 8.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.3%

4★

6.0%

3★

3.0%

2★

2.3%

1★

4.3%

Based on 600 analyzed reviews. Sentiment is slipping: 77.8% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights