Customereye

THE/STUDIO

Construction & Industrialthestudio.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

71/100
−9.6 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#13of 404
Top 3% · Top Tier
#1 (best)#404 (worst)
#11Peer
#12Peer
#13This company
#14Peer
#15Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering September 2024 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.6%
Delivery Shipping
16.0%
Customer Support
14.8%
Onboarding
13.2%
Loyalty
10.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • •Built from a negative-review share of 18.3% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
89.7%
4★
2.2%
3★
0.0%
2★
0.5%
1★
7.7%

Based on 600 analyzed reviews. Sentiment is slipping: 90.3% of reviews in the last three months were positive, compared with 96.8% in the three months before that.

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