Customereye

Finance of America

Lending & Consumer Financewww.financeofamerica.com

Review data last updated .

Based on public reviews and response behavior.

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999 reviews over 556 days (about 55 per month). Busiest month: 7% of reviews. Languages: en 95%, unknown 4%, fr 0%.

Overall Score

60/100
+17.2 vs. last month4.71 ★ average rating · 999 reviews
60/100 from 999 reviews over 19 months, high confidence.

Lending & Consumer Finance average: score 69.0, rating 4.52 stars, reply rate 47.8%, over 1,917 ranked companies · benchmark 1 Nov 2026

Score

60.1

Industry average 69.0

8.9 below average

Rating

4.71

Industry average 4.52

0.19 above average

Reply rate

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Industry average 47.8%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#1386of 1917 ranked in Lending & Consumer Finance
Top 72% · Mid Packup 359 from last month
#1 (best)#1917 (worst)
#1384Peer
#1385Peer
#1386This company
#1387Peer
#1388Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering July 2026 — 35 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 9% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Onboarding
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Product Quality
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Delivery Shipping
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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