Based on public reviews and response behavior.
999 reviews over 293 days (about 104 per month). Busiest month: 17% of reviews. Languages: en 86%, unknown 12%, es 1%.
Lending & Consumer Finance average: score 69.4, rating 4.55 stars, reply rate 45.3%, over 2,381 ranked companies · benchmark 23 Oct 2026
Score
60.1
Industry average 69.4
9.3 below average
Rating
4.65
Industry average 4.55
0.10 above average
Reply rate
—
Industry average 45.3%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 24% negative
Covering July 2026 — 57 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 26% negative and 4% neutral.
Share of theme mentions
Themes extracted from 999 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,381 ranked companies in Lending & Consumer Finance (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 59% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 663 mentions with a sentiment score of 84.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
