Family Home Plans

Construction & Industrial • United Stateswww.familyhomeplans.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−17.9 vs. last month4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#302of 404

Top 75% · Mid Pack

#1 (best)#404 (worst)

#300Peer

#301Peer

#302This company

#303Peer

#304Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering August 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 60% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.4%

Onboarding

15.7%

Delivery Shipping

14.2%

Response Speed

13.1%

Product Quality

12.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

80.5%

4★

7.0%

3★

4.3%

2★

4.0%

1★

4.2%

Based on 600 analyzed reviews. Sentiment is slipping: 81.5% of reviews in the last three months were positive, compared with 93.5% in the three months before that.

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