Customereye

ExpertHelp

Professional Services • Plano, TX 75093www.experthelp.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

59/100
4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#160of 517
Top 31% · Upper Half
#1 (best)#517 (worst)
#158Peer
#159Peer
#160This company
#161Peer
#162Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 35% negative

63%
positive
  • Positive63%
  • Neutral2%
  • Negative35%

Sentiment Balance

Covering January 2020 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.8%
Problem Resolution
22.0%
Response Speed
10.0%
Loyalty
9.6%
Product Quality
9.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100
60/100
signal score
  • •Built from a negative-review share of 41.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
75.5%
4★
12.5%
3★
6.2%
2★
1.8%
1★
4.0%

Based on 600 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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