Epic Games

Gaming & Esports • United Stateswww.epicgames.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

+9.8 vs. last month1.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#246of 259

Top 95% · Bottom Tier

#1 (best)#259 (worst)

#244Peer

#245Peer

#246This company

#247Peer

#248Peer

Overall Customer Sentiment

Below Average

24% of reviews positive, 74% negative

24%

positive

Positive24%
Neutral2%
Negative74%

Sentiment Balance

Covering September 2024 — 31 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.5%

Communication

15.3%

Loyalty

14.8%

Problem Resolution

11.7%

Pricing

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 23.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH94/100

94/100

signal score

•Built from a negative-review share of 74.3% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating

5★

6.7%

4★

2.2%

3★

2.2%

2★

5.2%

1★

83.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 13.9% of reviews in the last three months were positive, compared with 12.4% in the three months before that.

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