Based on public reviews and response behavior.
600 reviews over 1,008 days (about 18 per month). Busiest month: 18% of reviews.
Gaming & Esports average: score 56.7, rating 4.05 stars, reply rate 26.5%, over 1,189 ranked companies · benchmark 15 Oct 2026
Score
47.5
Industry average 56.7
9.2 below average
Rating
4.44
Industry average 4.05
0.39 above average
Reply rate
—
Industry average 26.5%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 27% negative
Covering July 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,189 ranked companies in Gaming & Esports (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.111 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.638). Review the worst months in the trend data to identify specific operational or product issues.
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