Customereye

Electricity North West

Energy & Utilitieswww.enwl.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 2,256 days (about 1.4 per month). Busiest month: 5% of reviews. Languages: en 100%.

Overall Score

27/100
2.37 ★ average rating · 100 reviews
27/100 from 100 reviews over 13 months, moderate confidence.

Energy & Utilities average: score 62.9, rating 4.14 stars, reply rate 45.9%, over 631 ranked companies · benchmark 16 Sept 2026

Score26.9vs 62.936.0Rating2.37vs 4.141.77Reply ratevs 45.9%

Competitive Performance Rank

Among ranked Energy & Utilities companies

#600of 631 ranked in Energy & Utilities
Top 95% · Bottom Tier
#1 (best)#631 (worst)
#598Peer
#599Peer
#600This company
#601Peer
#602Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

34% of reviews positive, 63% negative

34%
positive
  • Positive34%
  • Neutral3%
  • Negative63%

Sentiment Balance

Covering March 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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