Elvie

Healthcare & Medical • United Kingdomwww.elvie.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+25.0 vs. last month3.68 ★ average rating · 725 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#548of 615

Top 89% · Bottom Tier

#1 (best)#615 (worst)

#546Peer

#547Peer

#548This company

#549Peer

#550Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral1%
Negative35%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 669 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.1%

Problem Resolution

12.5%

Product Quality

11.2%

Response Speed

10.8%

Loyalty

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 10.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 34.8% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

59.2%

4★

5.4%

3★

4.7%

2★

6.1%

1★

24.7%

Based on 725 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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