Customereye

ELD mandate

Professional Services • United Stateswww.eldmandate.biz

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

53/100
4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#311of 517
Top 60% · Mid Pack
#1 (best)#517 (worst)
#309Peer
#310Peer
#311This company
#312Peer
#313Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 12% negative

86%
positive
  • Positive86%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
55.5%
Product Quality
16.7%
Problem Resolution
11.0%
Loyalty
6.3%
Response Speed
3.9%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 21.0% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
91.3%
4★
1.5%
3★
0.5%
2★
0.2%
1★
6.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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