Egencia

Flight & Hotel Booking • United Stateswww.egencia.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−16.7 vs. last month3.34 ★ average rating · 765 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#206of 225

Top 92% · Bottom Tier

#1 (best)#225 (worst)

#204Peer

#205Peer

#206This company

#207Peer

#208Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 48% negative

51%

positive

Positive51%
Neutral1%
Negative48%

Sentiment Balance

Covering August 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 689 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

20.6%

Customer Support

13.5%

Product Quality

13.0%

Communication

10.8%

Loyalty

10.5%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 10.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 48.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

45.1%

4★

9.5%

3★

7.1%

2★

10.5%

1★

27.8%

Based on 765 analyzed reviews. Sentiment is holding steady: 91.8% of reviews in the last three months were positive, compared with 91.9% in the three months before that.

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