Eckler's

Automotive & Mobility • United Stateswww.ecklers.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

43/100

+19.1 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#199of 265

Top 75% · Bottom Tier

#1 (best)#265 (worst)

#197Peer

#198Peer

#199This company

#200Peer

#201Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 41% negative

58%

positive

Positive58%
Neutral2%
Negative41%

Sentiment Balance

Covering October 2024 — 41 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.0%

Response Speed

14.8%

Product Quality

14.6%

Customer Support

10.6%

Pricing

9.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 50.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

68.7%

4★

7.7%

3★

7.7%

2★

3.8%

1★

12.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.6% of reviews in the last three months were positive, compared with 84.2% in the three months before that.

Unlock full insights