Customereye

Downeast Home & Clothing

Apparel & Fashion • United Stateswww.downeastbasics.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

48/100
−22.8 vs. last month3.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#237of 330
Top 72% · Mid Pack
#1 (best)#330 (worst)
#235Peer
#236Peer
#237This company
#238Peer
#239Peer

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral3%
  • Negative27%

Sentiment Balance

Covering November 2019 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 42% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 573 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2019.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.3%
Product Quality
17.2%
Loyalty
14.0%
Response Speed
10.9%
Pricing
9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100
57/100
signal score
  • •Built from a negative-review share of 34.0% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5★
56.3%
4★
12.0%
3★
9.8%
2★
8.5%
1★
13.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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