Customereye

Disney

Entertainment & Eventswww.disney.com

Review data last updated .

Based on public reviews and response behavior.

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3,217 reviews over 1,928 days (about 51 per month). Busiest month: 28% of reviews. Languages: en 99%, de 0%, es 0%.

Overall Score

28/100
−4.6 vs. last month2.10 ★ average rating · 3,217 reviews
28/100 from 3,217 reviews over 61 months, high confidence.

Entertainment & Events average: score 62.8, rating 4.11 stars, reply rate 34.0%, over 1,109 ranked companies · benchmark 30 Oct 2026

Score

27.5

Industry average 62.8

35.3 below average

Rating

2.10

Industry average 4.11

2.01 below average

Reply rate

—

Industry average 34.0%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#1050of 1109 ranked in Entertainment & Events
Top 95% · Bottom Tierdown 18 from last month
#1 (best)#1109 (worst)
#1048Peer
#1049Peer
#1050This company
#1051Peer
#1052Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

28% of reviews positive, 70% negative

28%
positive
  • Positive28%
  • Neutral2%
  • Negative70%

Sentiment Balance

Covering August 2026 — 913 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 76% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
Hidden
Problem Resolution
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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