Customereye

PlayStation

Entertainment & Eventsplaystationnetwork.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

2,715 reviews over 5,646 days (about 15 per month). Busiest month: 30% of reviews. Languages: en 98%, fr 1%, it 0%.

Overall Score

28/100
+11.6 vs. last month2.03 ★ average rating · 2,715 reviews
28/100 from 2,715 reviews over 152 months, high confidence.

Entertainment & Events average: score 60.8, rating 4.11 stars, reply rate 34.8%, over 1,189 ranked companies · benchmark 11 Oct 2026

Score

28.3

Industry average 60.8

32.5 below average

Rating

2.03

Industry average 4.11

2.08 below average

Reply rate

—

Industry average 34.8%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#1123of 1189 ranked in Entertainment & Events
Top 94% · Bottom Tierup 21 from last month
#1 (best)#1189 (worst)
#1121Peer
#1122Peer
#1123This company
#1124Peer
#1125Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

30% of reviews positive, 68% negative

30%
positive
  • Positive30%
  • Neutral2%
  • Negative68%

Sentiment Balance

Covering August 2026 — 104 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 24% of reviews in this period, with 75% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Problem Resolution
Hidden
Loyalty
Hidden
Communication
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Entertainment & Events