Based on public reviews and response behavior.
208 reviews over 740 days (about 8.6 per month). Busiest month: 16% of reviews. Languages: en 95%, unknown 2%, fr 1%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
73.9
Industry average 69.7
4.2 above average
Rating
3.46
Industry average 4.44
0.98 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 33% negative
Covering August 2026 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 35% negative and 3% neutral.
Share of theme mentions
Themes from the 208 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 92% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 80 mentions with a sentiment score of 77.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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