Based on public reviews and response behavior.
155 reviews over 286 days (about 17 per month). Busiest month: 25% of reviews. Languages: en 85%, es 16%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
66.5
Industry average 66.3
0.2 above average
Rating
4.45
Industry average 4.29
0.16 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 36% negative
Covering July 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 155 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Customer Support" is the strongest recurring theme in the reviews: 94 mentions with a sentiment score of 70.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
62% of scored reviews are positive against an industry average of 81%. Read the negative themes below for the concrete complaints behind the gap.
