Customereye

Direct Ferries

Automotive & Mobility • United Kingdomwww.directferries.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

199 reviews over 7 days (about 865 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 97%, de 2%, fr 1%.

Overall Score

48/100
Short observation window (7 days)
4.43 ★ average rating · 199 reviews
48/100 from 199 reviews over 1 months, limited confidence. trend not shown: window under six months. one month holds 100% of the reviews.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

48.4

Industry average 63.5

15.1 below average

Rating

4.43

Industry average 4.23

0.20 above average

Reply rate

—

Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2068of 2447 ranked in Automotive & Mobility
Top 85% · Bottom Tier
#1 (best)#2447 (worst)
#2066Peer
#2067Peer
#2068This company
#2069Peer
#2070Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

72% of reviews positive, 26% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering September 2026 — 199 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 26% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 1 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Onboarding
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Pricing
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Customer Support
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Response Speed
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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