Customereye

Auto Lenders

Automotive & Mobility • United Statesautolenders.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
+28.6 vs. last month4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#84of 265
Top 32% · Upper Half
#1 (best)#265 (worst)
#82Peer
#83Peer
#84This company
#85Peer
#86Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral0%
  • Negative14%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
18.2%
Loyalty
16.9%
Customer Support
13.4%
Product Quality
12.0%
Response Speed
11.2%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • •Built from a negative-review share of 14.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
83.3%
4★
3.2%
3★
0.7%
2★
1.0%
1★
11.8%

Based on 600 analyzed reviews. Sentiment is slipping: 78.9% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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