DICK'S Sporting Goods

Automotive & Mobilitywww.dickssportinggoods.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

28/100

−13.0 vs. last month1.91 ★ average rating · 700 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#256of 265

Top 97% · Bottom Tier

#1 (best)#265 (worst)

#254Peer

#255Peer

#256This company

#257Peer

#258Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral2%
Negative62%

Sentiment Balance

Covering August 2026 — 61 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 43% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 686 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.1%

Customer Support

16.8%

Loyalty

16.2%

Pricing

11.3%

Communication

9.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 62.4% across this company's analyzed reviews.
•19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

17.4%

4★

3.6%

3★

2.4%

2★

5.9%

1★

70.7%

Based on 700 analyzed reviews. Sentiment is improving: 62.7% of reviews in the last three months were positive, compared with 16.2% in the three months before that.

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