Customereye

PayByPhone

Automotive & Mobilitywww.paybyphone.co.uk

Review data last updated .

Based on public reviews and response behavior.

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141 reviews over 369 days (about 12 per month). Busiest month: 11% of reviews. Languages: en 84%, fr 9%, de 6%.

Overall Score

37/100
+7.5 vs. last month1.13 ★ average rating · 141 reviews
37/100 from 141 reviews over 13 months, moderate confidence.

Automotive & Mobility average: score 63.5, rating 4.23 stars, reply rate 39.7%, over 2,447 ranked companies · benchmark 30 Oct 2026

Score

37.2

Industry average 63.5

26.3 below average

Rating

1.13

Industry average 4.23

3.10 below average

Reply rate

—

Industry average 39.7%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#2254of 2447 ranked in Automotive & Mobility
Top 92% · Bottom Tierup 914 from last month
#1 (best)#2447 (worst)
#2252Peer
#2253Peer
#2254This company
#2255Peer
#2256Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

16% of reviews positive, 82% negative

16%
positive
  • Positive16%
  • Neutral2%
  • Negative82%

Sentiment Balance

Covering October 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Communication
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Customer Support
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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