Based on public reviews and response behavior.
Among fully-analyzed Beauty & Wellness companies
72% of reviews positive, 26% negative
Covering February 2020 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 20% negative and 7% neutral.
Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2020.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Communication, making up 2.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.
