Customereye

Day Out With The Kids

Media & Content • United Kingdomwww.dayoutwiththekids.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+6.1 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#61of 172
Top 35% · Upper Half
#1 (best)#172 (worst)
#59Peer
#60Peer
#61This company
#62Peer
#63Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 11% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative11%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
36.8%
Pricing
21.2%
Onboarding
14.0%
Value For Money
8.0%
Loyalty
7.3%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
82.7%
4
11.7%
3
2.7%
2
0.5%
1
2.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.0% of reviews in the last three months were positive, compared with 96.5% in the three months before that.

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