Dashlane

Software & Web Services • United Stateswww.dashlane.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+8.8 vs. last month4.38 ★ average rating · 900 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#274of 363

Top 75% · Bottom Tier

#1 (best)#363 (worst)

#272Peer

#273Peer

#274This company

#275Peer

#276Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral2%
Negative32%

Sentiment Balance

Covering August 2026 — 57 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 900 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.8%

Problem Resolution

16.3%

Communication

11.9%

Response Speed

11.3%

Product Quality

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 31.9% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

75.2%

4★

8.9%

3★

3.9%

2★

2.9%

1★

9.1%

Based on 900 analyzed reviews. Sentiment is slipping: 85.4% of reviews in the last three months were positive, compared with 95.0% in the three months before that.

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