Customereye

Mailbird

Software & Web Services • United Stateswww.getmailbird.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
−15.5 vs. last month4.20 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#231of 363
Top 64% · Mid Pack
#1 (best)#363 (worst)
#229Peer
#230Peer
#231This company
#232Peer
#233Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering September 2024 — 17 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 35% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.0%
Communication
16.1%
Problem Resolution
15.5%
Loyalty
12.8%
Response Speed
12.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • •Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • •5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5★
73.0%
4★
7.7%
3★
2.0%
2★
0.8%
1★
16.5%

Based on 600 analyzed reviews. Sentiment is improving: 92.0% of reviews in the last three months were positive, compared with 81.1% in the three months before that.

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