Customereye

Cruise America

Automotive & Mobility • United Stateswww.cruiseamerica.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

623 reviews.

Overall Score

43/100
+4.2 vs. last month3.89 ★ average rating · 623 reviews
43/100 from 623 reviews, high confidence.

Automotive & Mobility average: score 63.6, rating 4.30 stars, reply rate 40.8%, over 2,208 ranked companies · benchmark 13 Oct 2026

Score

43.4

Industry average 63.6

20.2 below average

Rating

3.89

Industry average 4.30

0.41 below average

Reply rate

—

Industry average 40.8%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#1983of 2208 ranked in Automotive & Mobility
Top 90% · Bottom Tierup 14 from last month
#1 (best)#2208 (worst)
#1981Peer
#1982Peer
#1983This company
#1984Peer
#1985Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%
positive
  • Positive65%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
Onboarding
Hidden
Problem Resolution
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Automotive & Mobility