Customereye

CarBrain

Automotive & Mobility • United Statescarbrain.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

69/100
+11.2 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#17of 265
Top 6% · Top Tier
#1 (best)#265 (worst)
#15Peer
#16Peer
#17This company
#18Peer
#19Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering October 2024 — 48 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
23.3%
Customer Support
16.3%
Response Speed
15.7%
Product Quality
13.2%
Loyalty
10.7%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • •Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
89.5%
4★
7.8%
3★
1.0%
2★
0.3%
1★
1.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.9% of reviews in the last three months were positive, compared with 98.4% in the three months before that.

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