Customereye

A.T. Cross Company

Hobbies & Arts • United Stateswww.cross.com

Review data last updated .

Based on public reviews and response behavior.

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101 reviews over 2,073 days (about 1.5 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

27/100
1.50 ★ average rating · 101 reviews
27/100 from 101 reviews over 10 months, moderate confidence.

Hobbies & Arts average: score 65.6, rating 4.46 stars, reply rate 31.7%, over 1,921 ranked companies · benchmark 30 Oct 2026

Score

26.5

Industry average 65.6

39.1 below average

Rating

1.50

Industry average 4.46

2.96 below average

Reply rate

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Industry average 31.7%

not measured

Competitive Performance Rank

Among ranked Hobbies & Arts companies

#1902of 1921 ranked in Hobbies & Arts
Top 99% · Bottom Tier
#1 (best)#1921 (worst)
#1900Peer
#1901Peer
#1902This company
#1903Peer
#1904Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

27% of reviews positive, 73% negative

27%
positive
  • Positive27%
  • Neutral0%
  • Negative73%

Sentiment Balance

Covering April 2024 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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