Purplelindacrafts

Hobbies & Artswww.purplelindacrafts.co.uk

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

26/100

1.77 ★ average rating · 579 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#465of 467

Top 100% · Bottom Tier

#1 (best)#467 (worst)

#463Peer

#464Peer

#465This company

#466Peer

#467Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 68% negative

30%

positive

Positive30%
Neutral2%
Negative68%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 521 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.4%

Communication

19.9%

Customer Support

13.4%

Loyalty

12.1%

Pricing

11.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100

82/100

signal score

•Built from a negative-review share of 72.3% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

11.7%

4★

5.7%

3★

4.5%

2★

4.1%

1★

73.9%

Based on 579 analyzed reviews. Sentiment is improving: 71.4% of reviews in the last three months were positive, compared with 11.1% in the three months before that.

Unlock full insights