CNN

Hobbies & Arts • United Kingdomwww.cnn.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

26/100

−2.1 vs. last month1.97 ★ average rating · 1,650 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#464of 467

Top 99% · Bottom Tier

#1 (best)#467 (worst)

#462Peer

#463Peer

#464This company

#465Peer

#466Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 69% negative

28%

positive

Positive28%
Neutral3%
Negative69%

Sentiment Balance

Covering August 2026 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,646 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.7%

Loyalty

20.0%

Product Quality

12.4%

Pricing

11.3%

Communication

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100

79/100

signal score

•Built from a negative-review share of 69.3% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.0avg rating

5★

16.5%

4★

3.9%

3★

5.0%

2★

8.7%

1★

65.8%

Based on 1,650 analyzed reviews. Sentiment is improving: 21.5% of reviews in the last three months were positive, compared with 7.0% in the three months before that.

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