Customereye

Funko Europe

Hobbies & Arts • United Kingdomfunkoeurope.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

32/100
+31.9 vs. last month2.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#462of 467
Top 99% · Bottom Tier
#1 (best)#467 (worst)
#460Peer
#461Peer
#462This company
#463Peer
#464Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 55% negative

43%
positive
  • Positive43%
  • Neutral2%
  • Negative55%

Sentiment Balance

Covering December 2024 — 17 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 47% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.2%
Customer Support
17.2%
Loyalty
12.2%
Communication
12.0%
Response Speed
10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100
75/100
signal score
  • •Built from a negative-review share of 54.7% across this company's analyzed reviews.
  • •15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating
5★
40.0%
4★
4.5%
3★
3.2%
2★
3.0%
1★
49.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 19.7% of reviews in the last three months were positive, compared with 24.4% in the three months before that.

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