Credible

General Retail & Marketplaces • United Stateswww.credible.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

+11.1 vs. last month4.73 ★ average rating · 1,026 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#48of 359

Top 13% · Top Tier

#1 (best)#359 (worst)

#46Peer

#47Peer

#48This company

#49Peer

#50Peer

Overall Customer Sentiment

Category Leader

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering July 2026 — 64 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 9% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

30.6%

Response Speed

23.1%

Customer Support

13.0%

Product Quality

11.8%

Loyalty

6.3%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 21.9% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.5%

4★

5.1%

3★

1.5%

2★

1.3%

1★

3.7%

Based on 1,026 analyzed reviews. Sentiment is holding steady: 96.0% of reviews in the last three months were positive, compared with 96.9% in the three months before that.

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