CPO Outlets

Construction & Industrial • USwww.cpooutlets.com

Review data last updated July 3, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

−33.4 vs. last month4.20 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#134of 404

Top 33% · Upper Half

#1 (best)#404 (worst)

#132Peer

#133Peer

#134This company

#135Peer

#136Peer

Overall Customer Sentiment

Above Average

59% of reviews positive, 39% negative

59%

positive

Positive59%
Neutral3%
Negative39%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 533 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.7%

Product Quality

14.3%

Response Speed

13.7%

Pricing

12.5%

Loyalty

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 10.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 38.8% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

72.2%

4★

7.3%

3★

3.3%

2★

2.8%

1★

14.3%

Based on 600 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 88.8% in the three months before that.

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