Customereye

Shawfield Timber

Construction & Industrialshawfieldtimber.co.uk

Review data last updated .

Based on public reviews and response behavior.

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150 reviews over 357 days (about 13 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

68/100
+1.8 vs. last month4.69 ★ average rating · 150 reviews
68/100 from 150 reviews over 12 months, moderate confidence.

Construction & Industrial average: score 65.5, rating 4.55 stars, reply rate 45.8%, over 1,771 ranked companies · benchmark 9 Oct 2026

Score

67.7

Industry average 65.5

2.2 above average

Rating

4.69

Industry average 4.55

0.14 above average

Reply rate

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Industry average 45.8%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#808of 1771 ranked in Construction & Industrial
Top 46% · Upper Halfup 72 from last month
#1 (best)#1771 (worst)
#806Peer
#807Peer
#808This company
#809Peer
#810Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering September 2026 — 8 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Product Quality
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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