Based on public reviews and response behavior.
200 reviews over 141 days (about 43 per month). Busiest month: 30% of reviews. Languages: en 100%.
Sports & Fitness average: score 63.1, rating 4.32 stars, reply rate 31.1%, over 1,494 ranked companies · benchmark 17 Oct 2026
Score
54.6
Industry average 63.1
8.5 below average
Rating
2.49
Industry average 4.32
1.83 below average
Reply rate
—
Industry average 31.1%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
46% of reviews positive, 53% negative
Covering September 2026 — 25 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 52% negative and 0% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,494 ranked companies in Sports & Fitness (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.366 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 2.49 stars is 1.8 below the Sports & Fitness average of 4.3. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
Included in the full report
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