Customereye

ContactLensesCanada

Healthcare & Medical • Surreywww.contactlensescanada.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#482of 615
Top 78% · Bottom Tier
#1 (best)#615 (worst)
#480Peer
#481Peer
#482This company
#483Peer
#484Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering March 2021 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.5%
Response Speed
14.0%
Communication
13.6%
Pricing
13.3%
Loyalty
9.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100
51/100
signal score
  • Built from a negative-review share of 36.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
75.5%
4
10.7%
3
5.0%
2
3.5%
1
5.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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