Customereye

Muick Sandy

Healthcare & Medical • United Kingdommuicksandy.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

71/100
+1.1 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#38of 615
Top 6% · Top Tier
#1 (best)#615 (worst)
#36Peer
#37Peer
#38This company
#39Peer
#40Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering December 2024 — 29 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.1%
Delivery Shipping
19.0%
Product Quality
15.9%
Loyalty
10.2%
Communication
6.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • Built from a negative-review share of 12.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
88.7%
4
9.7%
3
1.0%
2
0.3%
1
0.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.6% of reviews in the last three months were positive, compared with 99.3% in the three months before that.

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