Customereye

Citizensadvice

Finance & Insurancewww.citizensadvice.org.uk

Review data last updated .

Based on public reviews and response behavior.

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103 reviews over 364 days (about 8.6 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

24/100
−15.0 vs. last month1.70 ★ average rating · 103 reviews
24/100 from 103 reviews over 12 months, moderate confidence.

Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.2%, over 1,998 ranked companies · benchmark 5 Oct 2026

Score

23.9

Industry average 62.9

39.0 below average

Rating

1.70

Industry average 4.27

2.57 below average

Reply rate

—

Industry average 49.2%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1960of 1998 ranked in Finance & Insurance
Top 98% · Bottom Tier
#1 (best)#1998 (worst)
#1958Peer
#1959Peer
#1960This company
#1961Peer
#1962Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

29% of reviews positive, 69% negative

29%
positive
  • Positive29%
  • Neutral2%
  • Negative69%

Sentiment Balance

Covering September 2026 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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