Customereye

Chili's

Food & Diningwww.chilis.com

Review data last updated .

Based on public reviews and response behavior.

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1,100 reviews over 675 days (about 50 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

32/100
−4.8 vs. last month2.39 ★ average rating · 1,100 reviews
32/100 from 1,100 reviews over 23 months, high confidence.

Food & Dining average: score 51.0, rating 3.30 stars, reply rate 17.8%, over 498 ranked companies · benchmark 16 Sept 2026

Score32.4vs 51.018.6Rating2.39vs 3.300.91Reply ratevs 17.8%

Competitive Performance Rank

Among ranked Food & Dining companies

#445of 498 ranked in Food & Dining
Top 89% · Bottom Tier
#1 (best)#498 (worst)
#443Peer
#444Peer
#445This company
#446Peer
#447Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

39% of reviews positive, 59% negative

39%
positive
  • Positive39%
  • Neutral2%
  • Negative59%

Sentiment Balance

Covering August 2026 — 31 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 16% of reviews in this period, with 77% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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