Based on public reviews and response behavior.
2,271 reviews over 5,491 days (about 13 per month). Busiest month: 35% of reviews. Languages: en 90%, unknown 10%, es 0%.
Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026
Score
32.3
Industry average 52.0
19.7 below average
Rating
2.20
Industry average 3.33
1.13 below average
Reply rate
—
Industry average 18.6%
not measured
Among ranked Food & Dining companies
Only companies with enough recent, scoreable reviews are ranked.
31% of reviews positive, 67% negative
Covering September 2026 — 374 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 34% of reviews in this period, with 64% negative and 2% neutral.
Share of theme mentions
Themes from the 2,271 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Implement a tiered escalation protocol for complaints with defined SLA response times of under 2 hours for delivery failures and under 24 hours for billing disputes. Train support agents on empathetic resolution scripts and empower them to issue cash refunds rather than defaulting to credits.
Introduce mandatory delivery instruction compliance checks at driver onboarding, with geofencing verification to confirm delivery at the correct address. Create a driver rating threshold below which automatic review and retraining is triggered.
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