Grubhub

Food & Dining • USwww.grubhub.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

30/100

+7.5 vs. last month2.05 ★ average rating · 1,440 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#69of 71

Top 97% · Bottom Tier

#1 (best)#71 (worst)

#67Peer

#68Peer

#69This company

#70Peer

#71Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 70% negative

28%

positive

Positive28%
Neutral2%
Negative70%

Sentiment Balance

Covering August 2026 — 378 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 61% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,376 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.7%

Customer Support

15.7%

Loyalty

12.6%

Pricing

10.5%

Response Speed

10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH80/100

80/100

signal score

•Built from a negative-review share of 69.9% across this company's analyzed reviews.
•66 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.0avg rating

5★

19.6%

4★

3.3%

3★

4.2%

2★

8.1%

1★

64.8%

Based on 1,440 analyzed reviews. Sentiment is improving: 33.8% of reviews in the last three months were positive, compared with 5.6% in the three months before that.

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