Chegg

Professional Certification & Skills • United Stateswww.chegg.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

23/100

−37.5 vs. last month1.81 ★ average rating · 618 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#279of 281

Top 99% · Bottom Tier

#1 (best)#281 (worst)

#277Peer

#278Peer

#279This company

#280Peer

#281Peer

Overall Customer Sentiment

Below Average

22% of reviews positive, 76% negative

22%

positive

Positive22%
Neutral2%
Negative76%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 75% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 560 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.8%

Pricing

18.9%

Problem Resolution

15.8%

Loyalty

11.5%

Communication

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH96/100

96/100

signal score

•Built from a negative-review share of 76.1% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

13.4%

4★

3.4%

3★

4.9%

2★

7.6%

1★

70.7%

Based on 618 analyzed reviews. Sentiment is holding steady: 7.1% of reviews in the last three months were positive, compared with 11.1% in the three months before that.

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