Customereye

Chegg

Professional Certification & Skills • United Stateswww.chegg.com

Review data last updated .

Based on public reviews and response behavior.

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765 reviews over 5,076 days (about 4.6 per month). Busiest month: 5% of reviews. Languages: en 100%, de 0%, es 0%.

Overall Score

24/100
−37.5 vs. last month1.87 ★ average rating · 765 reviews
24/100 from 765 reviews over 83 months, high confidence.

Professional Certification & Skills average: score 71.9, rating 4.63 stars, reply rate 43.8%, over 967 ranked companies · benchmark 30 Oct 2026

Score

23.7

Industry average 71.9

48.2 below average

Rating

1.87

Industry average 4.63

2.76 below average

Reply rate

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Industry average 43.8%

not measured

Competitive Performance Rank

Among ranked Professional Certification & Skills companies

#964of 967 ranked in Professional Certification & Skills
Top 100% · Bottom Tierdown 40 from last month
#1 (best)#967 (worst)
#962Peer
#963Peer
#964This company
#965Peer
#966Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

23% of reviews positive, 75% negative

23%
positive
  • Positive23%
  • Neutral2%
  • Negative75%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 75% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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