Pearson VUE

Professional Certification & Skills • United Kingdomwww.pearsonvue.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

−20.0 vs. last month1.08 ★ average rating · 166 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#275of 281

Top 98% · Bottom Tier

#1 (best)#281 (worst)

#273Peer

#274Peer

#275This company

#276Peer

#277Peer

Overall Customer Sentiment

Below Average

17% of reviews positive, 83% negative

17%

positive

Positive17%
Neutral0%
Negative83%

Sentiment Balance

Covering January 2020 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 156 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2020.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Loyalty

12.9%

Pricing

12.1%

Response Speed

12.1%

Communication

12.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100

93/100

signal score

•Built from a negative-review share of 83.1% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating

5★

1.2%

4★

0.0%

3★

0.6%

2★

1.8%

1★

96.4%

Based on 166 analyzed reviews. Sentiment is holding steady: 2.9% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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