Lending & Consumer Finance • United Kingdomwww.charles-stanley-direct.co.uk
Review data last updated .
Based on public reviews and response behavior.
103 reviews over 369 days (about 8.5 per month). Busiest month: 18% of reviews. Languages: en 100%.
Lending & Consumer Finance average: score 69.4, rating 4.54 stars, reply rate 48.3%, over 1,872 ranked companies · benchmark 30 Oct 2026
Score
65.4
Industry average 69.4
4.0 below average
Rating
4.04
Industry average 4.54
0.50 below average
Reply rate
—
Industry average 48.3%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 33% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes from the 103 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,872 ranked companies in Lending & Consumer Finance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.342 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 98% of reviews against an industry average of 48%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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