Customereye

Castlery

Home & Living • United Stateswww.castlery.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

71/100
+4.7 vs. last month4.33 ★ average rating · 203 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#35of 675
Top 5% · Top Tier
#1 (best)#675 (worst)
#33Peer
#34Peer
#35This company
#36Peer
#37Peer

Overall Customer Sentiment

Category Leader

80% of reviews positive, 20% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering February 2021 — 27 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 194 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.3%
Customer Support
18.4%
Product Quality
15.1%
Loyalty
10.0%
Response Speed
9.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • •Built from a negative-review share of 19.7% across this company's analyzed reviews.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5★
72.4%
4★
10.3%
3★
5.4%
2★
2.0%
1★
9.9%

Based on 203 analyzed reviews. Sentiment is improving: 95.8% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

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