Based on public reviews and response behavior.
1,106 reviews over 39 days (about 863 per month). Busiest month: 85% of reviews — one month dominates this sample. Languages: en 65%, unknown 32%, es 2%.
Finance & Insurance average: score 63.9, rating 4.22 stars, reply rate 45.0%, over 3,264 ranked companies · benchmark 24 Oct 2026
Score
39.7
Industry average 63.9
24.2 below average
Rating
3.53
Industry average 4.22
0.69 below average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 42% negative
Covering August 2026 — 939 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 39% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 1,106 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,264 ranked companies in Finance & Insurance (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.223 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 39.7 sits in the bottom quarter of about 3,300 ranked Finance & Insurance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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