Capital One

Finance & Insurance • United Stateswww.capitalone.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−5.5 vs. last month1.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#351of 373

Top 94% · Bottom Tier

#1 (best)#373 (worst)

#349Peer

#350Peer

#351This company

#352Peer

#353Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 69% negative

30%

positive

Positive30%
Neutral2%
Negative69%

Sentiment Balance

Covering October 2024 — 29 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 66% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.2%

Loyalty

17.0%

Pricing

14.6%

Communication

10.8%

Problem Resolution

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100

88/100

signal score

•Built from a negative-review share of 68.0% across this company's analyzed reviews.
•49 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

4.7%

4★

1.2%

3★

2.0%

2★

4.2%

1★

88.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 7.8% of reviews in the last three months were positive, compared with 7.1% in the three months before that.

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