Customereye

Britbooks

Media & Contentwww.britbooks.co.uk

Review data last updated .

Based on public reviews and response behavior.

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88 reviews over 1,143 days (about 2.3 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

22/100
−16.6 vs. last month1.65 ★ average rating · 88 reviews
22/100 from 88 reviews over 14 months, limited confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 24 Oct 2026

Score

21.7

Industry average 61.5

39.8 below average

Rating

1.65

Industry average 4.08

2.43 below average

Reply rate

—

Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#1031of 1059 ranked in Media & Content
Top 97% · Bottom Tierdown 53 from last month
#1 (best)#1059 (worst)
#1029Peer
#1030Peer
#1031This company
#1032Peer
#1033Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

25% of reviews positive, 74% negative

25%
positive
  • Positive25%
  • Neutral1%
  • Negative74%

Sentiment Balance

Covering June 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Delivery Shipping
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Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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